| Q?
Do you provide scripts with templates?A.
No. Please review your template details to make sure these scripts are available. Custom scripts such as subscription fields and image galleries are not available on every template. Additional scripts are available and can be added by contacting our Customer Support team.
Q?
How do I download my template?A.
Once you complete a payment through our secure online payment center, you will receive a confirmation email with link(s) to download the file(s). You will need software for unzipping files. Mac users can visit StuffIt.com. Windows users can visit HotScripts.com or WinZip.com.
Q?
I ordered a template and did not receive my confirmation e-mail. What should I do?A.
Please use our Live Chat to contact our Customer Support team for assistance, or if you prefer, you can contact us via e-mail and we will gladly assist you.
Q?
What is the difference between regular price and the unique price?A.
Regular price templates are available for distribution after your purchase. The unique price guarantees buy-out. The template will no longer be made available for purchase. It will be removed from our sales directory.
Q?
What is your template return policy?A.
Because our templates are non-tangible irrevocable goods, we do not issue refunds once the product is issued. Please read the "sources available" section to ensure you understand the features of products prior to purchase. We only make exceptions on a case by case basis and all refunds are have a deadline of seven days in order for a claim to be submitted.
Q?
My link has been deactivated. Can I have it reactivated?A.
Yes. The template download link(s) expire after 3 days. Use our Live Chat to contact our Customer Support team to have it reactivated.
Q?
What are the advantages of purchasing a pre-designed template?A.
Our pre-designed templates are extremely affordable high-quality templates. They save the time it would take to develop a template from scratch. Also, pre-designed templates come loaded with high-quality images. Once you purchase the template you own the rights to these images. Purchasing individual rights to images is expensive, but if you this option is for you we recommend using Getty Images.
Q?
What is the turnaround for custom webpages?A.
Web pages created from one of our templates have a turnaround period of 7 days for custom CSS and additional scripts.
The turnaround period for custom web pages vary depending on the complexity of the project, but are typically delivered in 7 business days for a standard 5 page websites. Q?
How long does it take if I order the installation service?A.
Installations are completed within 2 business days after receiving the requested client information necessary to complete the installation service. Q?
Do I own the rights to my work?A.
Yes, Once your agreement is fulfilled, you
own the copyrights to all work.
Q?
What about confedentiality?A.
We believe in protecting the privacy of
our clients. We sign confidentiality
agreements you provide.
Q?
Is a service contract required?A.
Yes, We require our clients to sign a
service contract before beginning
projects.
Q?
What if I need to cancel?A.
If a project is cancelled, you will be
charged for services through the date
of your cancellation. You will then be
refunded for any service we did not
provide.
We do not allow cancellations on event
contracts. Vendors require a signed
agreement and upfront deposit to block
out event dates. They do not offer
refunds for cancellations.
FAQ Privacy Policy Terms of Use Contact Details Refund Policy |
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Frequently asked questions
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